Last updated: 1 January 2024
Introduction
These Terms and Conditions ("Terms", "Terms and Conditions") govern your relationship with SmartWash mobile car cleaning service operated by The SmartWash Ltd ("us", "we", or "our").
Please read these Terms and Conditions carefully before using our service. Your access to and use of the service is conditioned on your acceptance of and compliance with these Terms.
Service Description
SmartWash provides mobile car cleaning and detailing services at locations specified by the customer. Our services include but are not limited to:
Booking and Payment
All bookings must be made through our official website or authorized booking platforms. Payment is required at the time of service completion unless otherwise agreed upon in writing.
We accept various payment methods including credit cards, debit cards, and digital payment platforms. All prices are inclusive of VAT where applicable.
Customer Responsibilities
Customers are responsible for:
Limitation of Liability
If there is ever damage to your vehicle that is caused by our technician during your SmartWash service, we will work with you to ensure that it is taken care of.
Responsibility for any maintenance issues present in your vehicle prior to a SmartWash service, such as jammed windows and cracked windshields will not be taken.
SmartWash shall not be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.
Our maximum liability for any claim arising from our services shall not exceed the amount paid for the specific service in question.
Cancellation Policy
Cancellations can be made up to 48 hours before the service. Any cancellations made after this time will result in you losing your deposit.
Weather Policy
We recommend avoiding booking on days that it is scheduled to rain however we have equipment to allow us to carry out the service in light rain should it start to rain during the time of your booking.
In the event of sub-freezing temperatures, severe storms, excessive wind, heat, rain, or hail, will continue services in covered areas e.g. garages, underground parking, etc. If no covered areas are available, the technicians necessary to reschedule to find a more convenient time.
SmartWash Service Guarantee
The SmartWash promise is to leave every customer satisfied with a clean vehicle. If you are disappointed with your service, we want to make it right as soon as possible. Call 07377135958 and a member of our Customer Care team will promptly work with you to find the best solution, beginning with a complimentary "make-good" service valid up to 30 days from the offer date.
Intellectual Property
The SmartWash name, logo, and all related names, logos, product and service names, designs and slogans are trademarks of The SmartWash Ltd or its affiliates or licensors.
Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.
Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Email: info@thesmartwash.co.uk
Phone: 07377135958
Address: Croydon, Surrey, London, CR0 UNC, United Kingdom